Refund and Returns Policy for Jetsora
Effective Date: March 13, 2025
At Jetsora, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps for returning or exchanging your items.
1. Return Eligibility
To be eligible for a return or refund, your item must meet the following criteria:
- The product must be in its original condition (unopened, unused, and undamaged).
- You must return the item within 30 days from the date of purchase.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items cannot be returned:
- Laptops or products that have been damaged due to misuse or accidental damage.
- Customized or personalized laptops and accessories.
- Software or digital products (unless defective).
3. How to Return an Item
If you would like to return an item, please follow these steps:
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Contact Us: Reach out to our customer service team via email at info@jetsora.xyz or call us at 307-621-0431 to initiate the return process. Be sure to include your order number and the reason for the return.
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Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send back the product.
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Ship the Item: Package the product securely and return it to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original method of payment.
- Processing Time: Refunds typically take 7-10 business days to process after we receive your returned item.
- Shipping Costs: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.
5. Exchanges
If you would like to exchange an item for a different product or size, please contact our customer service team. We will guide you through the exchange process. If the exchanged item is of higher value, the difference will need to be paid by you.
6. Damaged or Defective Items
If your item is defective or damaged upon arrival, please contact us immediately with photos of the damage. We will work with you to resolve the issue by offering a refund, replacement, or repair at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or credit card company, as it may take additional time for the refund to post. If you’ve done this and still have not received your refund, please contact us at info@jetsora.xyz.
8. Contact Information
For any questions about refunds, returns, or exchanges, please contact us at:
Jetsora
01655 Prudence Shore, Suite 614
Stiedemannbury, Iowa 57615-2242
United States
Phone: 307-621-0431
Email: info@jetsora.xyz
Website: jetsora.xyz